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Q Can I add to an order that I just placed online?
A Please contact Customer Service at 877.494.6433 as soon as possible to check on adding to
your order.
Q Will I get an order confirmation?
A Yes, you will receive an automated email confirmation to the email shown on your order.
Q How long does it take to process my order?
A Please allow 8 -16 business hours to process all in-stock items. Please remember if ordering via
Stock Order to review your location Stock Order delivery schedule. Normal UPS Ground delivery
is estimated at 3 business days, not guaranteed.
Q What happens to my order if my credit card declines?
A When you place your order online, the system will not allow you to complete the order if the
credit card is invalid or declines.
Q How do I know that my order has been submitted?
A Once an order has been placed you will receive an order number and an automated email
confirmation.
Q How do I know my credit card information will be secure if I place an order online?
A Your privacy is very important. The website will encrypt your credit card information when
sending. Placing an order online at your company store is safe.
Q What if my product has a flaw?
A If an item arrives with a factory flaw, please review the Policies link.
Q What happens if I received my order and discover that I ordered the wrong size by
mistake?
A If you need to exchange your merchandise for size, please contact Customer Service at
877.494.6433 or companystore@tig2.com and request an Return Goods Authorization (RGA)
number.
You will be responsible for the return freight. Upon receipt of your RGA shipment, we will process
the RGA and ship out the correct size via stock order unless a return shipping method is required.
All RGA's will be processed the next business day from receipt for in stock inventory.
Q What happens if I received my On Demand order and discover that I Q What happens if I order an On Demand item that is out of stock?
ordered the wrong size/color by mistake?
A The category On Demand creates a custom non-stocking order. All orders placed under
this tab are final at the time of order and are not eligible for exchange.
A The item that is out of stock will be removed from your order. Your account will be credited for the non-stock item. You will receive an email notification from the Customer Service Department notifying you of the Out of Stock item being removed and a credit will be provided. The remainder of your order will continue to process through under normal delivery guidelines.