Asked Questions

Q :

Can I add to an order that I just placed online?

A :

Please contact the LELY STORE at 877.494.6433 as soon as possible to check on adding to your order.

Q :

Will I get an order confirmation?

A :

Yes, you will receive an automated email confirmation once you have completed the order, as long as you provided your email on your order.

Q :

How long does it take to process my order?

A :

Please allow 8 -16 business hours to process all in-stock items. Please remember to allow for UPS shipping time.

Q :

What happens to my order if my credit card declines?

A :

When you place your order online, the system will not allow you to complete the order if the credit card is invalid or declines.

Q :

How do I know that my order has been submitted?

A :

Once an order has been placed you will receive an order number and an automated email confirmation, as long as you provided your email on your order.

Q :

How do I know my credit card information will be secure if I place an order online?

A :

Your privacy is very important. The website will encrypt your credit card information when sending. Placing an order online at your company store is safe.

Q :

What if my product has a flaw?

A :

If an item arrives with a factory flaw, please review the Policies link.